REPORT IT SUPPORT II

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Language : expaining the use of something 


PAGE 10

Vocabulary : Matching the tools in the chart below. And this is my group Answers After Matching the tools 












PAGE 16-17

Writing : choose one of the help desk tickets from 1. write questions for the fault diagnosis and possible solution.
Example : 
  • Is there an error message on your screen ? what does it say? 
  • Have you tried restarting your computer ?
  • and your answers are in the chart below 

This is the work of my group 

Business matters : You work as an IT desk help technician. You are responsible for these tickets from colleagues in your company. Read the tickets. What are the problem. 

It's a tickets from the collagues 







And this is my service report to the collagues 








PAGE 18

Speaking : 

  • Work in pairs. Role play the conversation about the problems.
  • Student A is the help desk technician and student B is the collage.
Role Play :    Dina as a collage 
                      Ihsan as a help desk technician 

Dina     :    "Excuse me, good afternoon sir !" 

Ihsan    :    "Yes maam, good afternoon too. How may I help you ?"

Dina     :    "My computer is broken. Can you help me ?"

Ihsan    :    "What's going on ?"

Dina     :    "I update my computer and the power went out when it was updating. Now it's keeps 

                  saying to restart my computer to finish the update."

Ihsan    :    "And then ?"

Dina     :    "Every time I do it, it's just keeps popping up with

                   the same messages."

Ihsan    :    "I think I can fix it. We have to repeat this prosses a few times until we see the

                   'Automatic Repair ' screen. And then select 'troubleshoot' and 'refresh your PC'."

Dina     :    "Really? That's awesome ! Thanks you sir !"

Ihsan    :    "You're welcome maam!


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