Summary ENG II ''Interaction II''

Reading this magazine article about Dalya’s Job. What are three parts of an e-commerce system? Which does Dalya find most difficult to set up?

Internet shopping: the inside story

       Dalya Rahman specializes in setting up e-commerce systems, here, she tells “New Carriers magazine about her job.

        I work with B2B (business to business) e-commerce systems as well as B2C (business to consumer) systems and integrate all the components: the user interface, the shopping basket and the payment system. The user interface is the part that shoppers see on their screens. For this, I work closely with designers to make it look good; it’s important that customer enjoy using it.

         When customers see an item that they want to buy, they put it in their shopping basket. To set this up, I usually integrate standard software packages with the company’s website. This software uses small files that the browser puts on the user’s computer, called cookies, to track the items in the basket. This stage isn’t too difficult-mostly I just match up the code with the client’s website.

          The next step is the payment processing system. This takes the customer’s information delivery address, credit card number, etc. it processes the payment and outputs the details so that the company can send out the order. This component is more complicated: I have to integrate it into several different systems, including the company’s accounting system. Fortunately, there’s a special data format, EDI, that is Electric Data Interchange, which make this EDI is standard in e-commerce such as accounting systems so that other kinds of software, can accept data from it.

           My job is fun because every project is different and I use my technical skills as well’; a great combination .

(the user interface, the shopping basket and the payment system. payment processing system hardest to prepare by Dalya)

Find words in the article in 2 that match these definitions.

1. Put together two or more things so that they work well together (paragraph 2) == integrate all the components
2. Smaller parts of something bigger (paragraph 2) == work closely with designers to make it look good 
3. Computer programming instructions (paragraph 3) == cookies
4. Taking a series of steps to do something (paragraph 4) == payment processing system
5. The place to send goods (paragraph 4) == payment processing system
6. The items that a customer wants to buy (paragraph 4) == the order
7. Looking after money in an organization (paragraph 4) == EDI, that is Electric Data Interchange

Read the article 2 again and answer these questions.

• For which component is appearance important? 
• Shopping basket and payment system
• Which component involves integration with something else? 
• Cookies
• What do e-commerce website use cookies for? 
• To retain login credentials, identify customers, and provide a customized shopping experience.
• For which component is programming mentioned? 
• Client website
• Which item involves integration with more than one other component? 
• Cookies
• Where does the company get delivery information from? 
• Payment processing system
• Why is EDI useful? 
• EDI helps streamline the process of ordering and paying for goods and the use of EDI is beneficial to companies in two ways: One, it can help reduce costs associated with ordering products and paying invoices

Discuss these questions.

• When a company buys new technology, how important is it to train users?
• Very important, will affect its performance later.
• What do you think are the advantages of e-learning over face-to-face learning?
• We can do it at long distances and different distances, it helps us when blocked by distance.

Language : giving meanings of technical words

• Technical words are word that have to do with the Topic you are reading. They can be unknown, difficult word.
• Sometimes technical words are bold (darker), than the rest of the text.
• To explain technical words, we can :
• Give the meaning in brackets
• Use called + the word(s) between commas
• Use be
• Use  a separate sentence
• Use a relative clauses

....EDI (Electric Data Interchange) format ….

1.  …..B2B (business to business) e-commerce systems as well as B2C (business to consumer) systems
2. We use small data files, called cookies, to ….
3. We use EDI. EDI is a way of sharing data between components of a ….
4. We use EDI, which is a way of sharing data between components of a ….

Vocalbulary : match words 1-8 to definition a-h

• a)  Documents showing standard ways of doing things in an organization
• b)  Adding keywords to a file (e.g. document or photograph) to make it easier to find.
• c)  A type of mobile phone that can also use data
• d)  A way of viewing emails and comments so that all messages in the same conversation are grouped together.
• e)  Saving an old file in a special place because you don’t use it very often but might want to use it later.
• f)   Making the data from two places match, e.g. making two calendars match.
• g)  An important message for many people, giving a new information
• h)  A system for having conversations using short written messages on the internet.

Business Matters

Current issues for BDL Limited and possible IT Solutions

Introduction

Our last year has been good. The new overseas office is doing well and our B2B and B2C sales increasing quickly. Our sales team is working hard and our four bricks and mortal shops are also doing well. However, there are some issues that we need to deal with so that we can continued to do well in the future. Some new technology might help with these.

Problems: communication and internal sales

We have found two problems that the IT Department could help us with. These are:

• Communication between our different country offices and departments in different locations isn’t very efficient, especially for our international locations. We are collaborating more and more between different locations, so it’s important to make this easy for people.
• Internet sales are going down. There are several reasons for this. The main one is that customers don’t like using the current offline shopping system. We need a system that’s easier to use so that customers don’t give up before they finish their transactions

Recommendations for IT solutions

• The first step should be to find out whether technology can help with these problems and, if so, how it can help. If this is successful, next we should find out about prices and features of appropriate systems.

Read the report 1 and answer these questions

• Does the company have locations in one country or more than one?
• More than one
• What problem do they have with communication?
• Communication between our different country offices and departments in different locations isn’t very efficient
• What problem do they have with e-commerce?
• Internet sales are going down. There are several reasons for this. The main one is that customers don’t like using the current offline shopping system.
• What two steps does the company want to take next?
• The first step should be to find out whether technology can help with these problems and, if so, how it can help. If this is successful, next we should find out about prices and features of appropriate systems
• Which items could help the company? If  the company had the item(s) now, how would things be different?
• Long distance communication system that features face-to-face and online sales system that provides features to ask questions. Communication between our different country offices and departments in different locations will be more helpful. Customers will easily shop and trade, people will love the online shopping system.

Write a polite request for training in each of these areas.

• Instant messaging
• Could we learn Instant messaging
• Document collaboration features
• It would be great to know how to use the Document collaboration features
• Document archiving
• Could someone tell me how the Document archiving
• Finding information
• It would be great to know how Finding information

Language: Making Request

• For requests, we can use polite questions
• For example:
• It would be great to know…
• I’d like/love to know….
• Could someone tell me…)
• or the modal verbs (can and could)

example:

• It would be great to know how syncing works.
• Could someone tell me how use the USB system?
• Could we learn about settings?