Summary ENG II ''IT SOLUTION"

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Discuss these questions.

  • What was the last problem you had with an electric device? 
    • The last problem i had with an electric device is yesterday
  • What other problems could happen? 
    • My router cant work properly with my computer
  • When you have problems with a device, what do you do? 
    • I try to restart it and troubleshooting it
  • How can you find help? 
    • by googling it

Complete the santance about each speaker's problem with the word in the box 


      • Connection error
      • Hanging 
      • Running slowly
      • Fault
      • Crashes
      • Failure
  1. The application is Hanging
  2. The computer Crashes
  3. There is a Connection Error
  4. The computer is Running Slowly
  5. The speaker had a disk  Failure
  6. The speakers’ mobile phone has a  Fault

Language : Present perfect vs past simple 


We use the present perfect when :
  • The time period we're talking about is not finished 
  • We can use yet if we expected or wanted the action to happen before speaking bu it didn't 
  • we can use already if we expected the action later but it happened early
    • Example 
      • Have you restarted the computer? No, I haven’t
      • I haven’t finished the programming yet.
      • I’ve already replaced the hard drive.
  • We use the past simple for completed actions in a finished time in the past.
    • Example 
      • I eamiled the manager last week 


Work in pairs Put the  steps in solving an IT problem in the correct order 




the correct order 


  1. Checks what the symptoms of the problem are 
  2. Think of some possible solutions 
  3. Decide which of the possible solutions is the most likely
  4. If that doesn't work, try another solutions 
  5. Try the most likely solutions 
  6. Continue this proses until something works 

Language : Proposing possible solutions 




Language : Verb to talk career plans 

  • We can plan/intend/hope/expect + to – infinitive to talk about career plans
    • I hope to manage my own team
    • I expect to stay with this company for many years











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